Introducing Referral & Multi-Platform Review Sequences Google reviews aren’t new to our platform—you’ve already been able to request reviews, filter out the negative ones, and ensure the positive ones make it to your Google My Business (GMB) page.
That foundation has been a game-changer for helping businesses build trust and visibility online. But now, we’re taking it a step further. What’s New: Going Beyond the First Review The latest update allows you to go beyond just collecting a Google review.
When a customer leaves you a great review, you can now automatically continue the conversation with them. Instead of stopping at a single testimonial, you can add them into a sequence that asks for: Referrals – Encourage happy customers to spread the word and bring you new leads. Reviews on Other Platforms – Boost your reputation across platforms like Facebook, Yelp, or industry-specific directories.
The best part? You’re in complete control. This feature only engages with customers who leave positive reviews, based on the metrics you define in the setup page. That way, you’re nurturing your biggest fans and maximizing the impact of their good experiences.
Why It Matters Leverage Happy Customers – Your best customers are your best marketers. Now you can turn their enthusiasm into referrals or broader online visibility. Expand Your Reputation – Google is essential, but customers search across multiple platforms. A strong presence everywhere reinforces credibility. Automate Growth – Once set up, the sequence runs on autopilot, ensuring no opportunity slips through the cracks. Final Thoughts You’ve always had the ability to capture reviews and highlight the best ones on your GMB. With this new update, you can now unlock the next level of customer advocacy—referrals and multi-platform reviews—all triggered by your happiest customers. This isn’t just about reviews anymore. It’s about creating a flywheel of trust, reputation, and growth.
